How it works
From a favorite photo to a rug of your own. Here's what happens at each step.
Your rug in three steps
Make it yours
Choose a size, upload photos and tell us your idea. No account needed.See your design
Pay the $1 design fee, then review and refine your artwork within your design allowance.Approve, then make
Confirm your design and pay the remaining balance. Your $1 counts toward the total. Production begins only after approval and full payment.
No automatic balance charge. Read the FAQ below for photos, payments, design changes and delivery.
Frequently asked questions
What is the rug made of?
Our rectangular custom rug uses faux cashmere, not natural cashmere, with 15 mm pile and water-wash backing. The 15 mm measurement is fiber length, not total rug thickness. It is hand washable; machine washing is not confirmed. We do not claim universal slip resistance or compatibility with every floor finish.
Which sizes and prices are available?
Small is 60 x 90 cm for $55, Medium is 90 x 150 cm for $125, and Large is 120 x 180 cm for $225. Standard US shipping is included. Feet shown on the product page are approximate; centimeter dimensions are authoritative. Only rectangular rugs are currently available. The $1 design fee is credited toward the total, not added on top.
How should I use the gallery and design previews?
The gallery shows design examples. Finished colors and texture may vary. Your Design Studio artwork is a reference for your custom design, not an exact photograph of the finished item.
Can I check out without an account?
Yes, when guest checkout is available. Enter your name and email, then enter your recipient and US shipping address on Stripe. No password account is created. After payment, save your order number. A private email link lets you reopen that order and its Design Studio on another device. The private link has no automatic expiry. Visit Orders with your checkout email and order number if you lose it. Guest access does not require the optional visitor cookie.
How does customization work?
Where the product page offers design-fee checkout, customize one item at a time: upload one or two permitted reference photos, choose a style and describe your idea before payment. Pay the $1 design fee to start your first design automatically, review and approve it in your Design Studio, then pay the remaining balance and enter your US shipping address. The fee is credited toward the product price and is non-refundable, subject to legally required remedies and correction of erroneous charges; there is no automatic balance charge. Existing full-price orders retain their original workflow. Production requires design approval and full payment.
What if I leave before paying?
An unpaid design draft can be resumed from its order page for 48 hours. Its uploaded photos are scheduled for cleanup after 48 hours unless the design fee is paid. Paying the fee does not purchase the finished item or start production. If you pay only the fee and then stop, design files expire after 90 days of inactivity; viewing pages does not renew that period. If payment confirmation is pending, recheck your order rather than creating another purchase.
Can I request design changes?
Before approving a design, you can request edits or create another concept within the allowance shown in Design Studio. Additional generations require an approved extension request. Failed generations do not consume the successful-generation allowance. Approval locks the design for production.
When will my order ship?
Preparing your design for production: 3-7 days. Turning your image into a production-ready design for your custom item.
Making your item and quality checks: 10-14 days.
Shipping to your US address: 5-7 days.
The overall estimate starts with your initial payment and assumes prompt completion of any design approval and remaining balance payment. Stage durations can vary; additional revisions or delayed approval/payment extend arrival.
Hover, tap or focus the estimate for a breakdown of preparation, production and shipping. Revisions or delayed approval and payment can extend the estimate. The shipping page describes the current US-only destinations and shipping charges.
Who do I contact for order help?
Use our contact form with your order number and a short description, or email info@styleonslopes.com.
Seller and contact information
Muun Letter is operated by StyleOnSlopes LLC.
StyleOnSlopes LLC3326 160th Ave SE, Suite 450
Bellevue, WA 98007
For order or policy questions, contact info@styleonslopes.com.
Updated October 8, 2026. These notices describe the current website. Nothing here limits rights that cannot be waived under applicable law.